Help centre
Ban appeals
Think you have been banned unfairly? No problem: we are here to help. 🌟 Open a ticket and tell us what happened.We will review your case and get back to you as soon as possible: if the sanction turns out to be wrong, you will be back to having fun in the hotel right away!
Report a scam
Unfortunately it can happen that someone tries to scam others out of credits, diamonds or furni. 😢 We do not tolerate this behaviour, and with your help we can stop it.Have you been scammed? Open a ticket including this template:
1. Scammed by:
2. Date of the scam:
3. Items lost:
4. Evidence (if available):
2. Date of the scam:
3. Items lost:
4. Evidence (if available):
By reporting scams you help keep Haddo a safe and fun place for everyone! 🎊